By Gigi understands that we are currently going through tough times due to COVID-19 and that our plans can change dramatically at the last minute. We understand how important your event is and how much though clients have put into planning their special day.

If you are booked with us and wish to reschedule or downsize your order due to Covid-19, this can be done with no penalty. If by Gigi is unable to reschedule your event to the date you choose, we will give you a refund of 90%.

If you wish to cancel your order, then you are welcome to a partial 90% refund (byGigi will keep 10% of your order amount to cover the costs involved in admin and planning of your cake).

For refund options we REQUIRE AT LEAST 2 weeks notice for wedding cakes and 1 week for celebration cakes. All last minute cancelations will only be refunded 50% of the deposit.


There are many cake options and designs out there and the procedure can be very complex sometimes. Bellow are some common questions it might help you with your enquiry.

To ensure your order the sooner the better!!
For wedding cakes 4 to 6 months is standard. We take on a limited number of cakes per week, and during the busy season we can get fully booked very quickly.(March /October/November)
However for a special occasion cakes ordering 1 month in advance would be acceptable depending on the complexity of your order.

We recommend that you make an initial contact through our enquiry form on our website providing as much information as you can about your event so we can give you an estimated quote & availability. From there we will discuss final details and adjust your request until we get to the final order. An invoice for booking will be sent and your order will be confirmed.

Our cakes are customized according to your event aiming for a remarkable result. The final quote is based on the size of the cake and the complexity of the final design. Some more elaborate finishes result in a more expensive quote.
It’s our job to guide our clients with this experience so don’t panic, we are here to help!

Once your cake design and price is finalised an initial 50% payment is required for booking and the remaining 50% must be paid no later than 14 days before the event day. We will only be able to save your date once booking fee is made.

An initial invoice will be sent to you for booking with our bank details for payment. A second invoice will be sent to you 2 weeks before your event date. You can pay the invoice in full if you wish.

Definitely. Wedding decisions can be overwhelming sometimes. However, changes will be accepted only through considerable possibilities relying on the date of delivery. If extra costs apply we will add the amount to your second invoice.

Yes!! We focus on flavour quality believing a cake should looks spectacular but also taste delicious. Our cake tasting is not included in the final cake price.
We have 2 options:

1) An exclusive in-house wedding cake consultation on set dates.
It includes six flavours of your choice from our menu & you can bring someone along with you. You’ll have the chance to discuss any final details of your wedding cake with Gigi. (email us for more details)

2) Degustation box with 6 flavours of your choice from our menu. Pick up from our studio every first Saturday of each month. You can discuss with Gigi any further detail about your event over the phone or by email. Jump onto our on-line store and order your treat.

As much as we would love to meet all our clients we have to work according to our tasting calendar (for weddings only). You are more than welcome to organise a phone call with Gigi to discuss any details you might have before booking you cake.

Yes. A delivery fee applies depending on the distance from our studio.
Please advise us with the location when placing your order and a final delivery price will be calculated.

Yes however our cake is a delicate and perishable product. Any cake bigger than a small 2 tiers we suggest using our delivery service.
To ensure that your cake is not compromised during transportation we strongly recommend that you follow our pick up instructions that will be sent to you once your order is finalised.
In acceptance of the product, ByGigi will hold no responsibility for any damage that may arise thereafter.

Depending on which decoration we are using. Fresh flowers or fruits won’t last overnight. If this is the case we can guide you on which decoration will be the best to use.

Yes, we can deliver anywhere. Delivery outside of Sydney CBD will be charged per hour (including return) plus the time of assembling the cake at the final destination.

Depending on the cake design chosen the flowers can be the main decoration and mostly express the way Gigi likes to finish her creations. For a number of reasons, including safety, by Gigi DOES NOT accept flowers from the event’s florist. We have our own supplier which works with us along the whole process. By Gigi will request details regarding your florist to be able to contact them and align all details including colors.

As many flavours as you have tiers.

We have a selection of cakes on our menu. We are more than happy to mix these flavours to complement your favourite taste. However if you would like something else we can always try to accommodate our clients.

Yes. We have a few options for gluten free dietary on our menu and we can also customise any further allergy requirements. Due to the ingredients an extra cost might apply to the final quote.

Cake topper is an extra item that you can buy and send to our studio so we can apply on the cake. Saying that we can help you choose the design and size if need it.

Yes you can. When we apply a fake tier it does not necessarily mean that the cake would be much cheaper because we still need to charge for the decoration work which is usually where the cost is. What is important is to analyze the impact that you want to create with your wedding cake proportionally to the size of your event/venue.