FAQ
ANY QUESTION?
There are many cake options and designs out there and the procedure can be very complex sometimes. Bellow are some common questions it might help you with your enquiry.
HOW LONG IN ADVANCE SHOULD I PLACE MY ORDER?
The sooner the better!
For wedding cakes 4 to 6 months is standard. We take on a limited number of customised cakes per week, and during the busy season we can get fully booked very quickly.(March /October/November)
However for our Shop Online cakes ordering at least 4 days in advance from pickup/delivery date would be acceptable.
WHAT IS THE PROCESS OF ORDERING/DESIGNING A CAKE?
We recommend that you make an initial contact through our enquiry form on our website providing as much information as you can about your event. This will assist us with providing you with a personalised quote and availability. Click here to download the informative document.
From there we will discuss final details and adjust your request until we get to the final order. An invoice for booking will be sent and your order will be confirmed.
Our Shop Online cakes though don’t require as much admin, and therefore all that’s needed is the online purchase to be made, pickup or delivery date chosen in our calendar and any small customisation (if applicable to that design) be outlined at checkout in the ‘Notes’ section. From there, you will receive a confirmation email and if we have any questions or concerns about your order, we will contact you to clarify.
CAN YOU GIVE ME AN IDEA OF PRICING?
Our cakes are customised according to your event aiming for a remarkable result. The final quote is based on the size of the cake and the complexity of the final design. Some more elaborate finishes result in a more expensive quote.
It’s our job to guide our clients with this experience so don’t panic, we are here to help!
WHAT IS YOUR BOOKING POLICY?
Once your cake design and price is finalised an initial 50% payment is required for booking and the remaining 50% must be paid no later than 14 days before the event day.
We will only be able to save your date once booking fee is made.
Our Shop Online cakes are usually planned and made ASAP, so no cancellation is possible once the purchase is made.
HOW DO I PAY?
For our customised cakes, an initial invoice will be sent to you for booking with our bank details for payment. A second invoice will be sent to you 2 weeks before your event date. You can pay the invoice in full if you wish.
CAN I MAKE ANY CHANGES AFTER MY BOOKING?
Definitely. Wedding decisions can be overwhelming sometimes. However, changes will be accepted only through considerable possibilities relying on the date of delivery. If extra costs apply we will add the amount to your second invoice.
DO YOU OFFER CAKE TASTING?
Yes!! We focus on flavour quality believing a cake should looks spectacular but also taste delicious.
Our cake tasting is not included in the final cake price.
We have 2 options:
1) An exclusive in-house wedding cake consultation on set dates.
It includes our full menu of flavours & you can bring someone along with you. You’ll have the chance to discuss any final details of your wedding cake with Gigi.
(email us for more details)
2) Degustation box with 8 flavours of your choice from our menu. Pick-up is available from our studio Wednesday to Friday, 9 AM – 3 PM, and on Saturdays within a one-hour window from 10 AM – 11 AM. For any event inquiries, Gigi is available to discuss details over the phone or via email. Order your tasting box today through our online store!
CAN I COME TO SEE YOU TO DISCUSS SOME DETAILS ABOUT MY ORDER?
As much as we would love to meet all our clients we have to work according to our tasting calendar (for weddings only).
You are more than welcome to organise a phone call with Gigi to discuss any details you might have before booking you cake.
For our Shop Online cakes, we aim to streamline the process of ordering a cake from us as much as possible and cakes are made to their description and photos on the product page.
DO YOU DO DELIVERY?
Yes. A delivery fee applies depending on the distance from our studio.
Please advise us with the location when placing your order and a final delivery price will be calculated.
CAN I PICK UP THE CAKE?
Yes however our cake is a delicate and perishable product. Any cake bigger than a small 2 tiers we suggest using our delivery service.
To ensure that your cake is not compromised during transportation we strongly recommend that you follow our pick up instructions that will be sent to you once your order is finalised.
In acceptance of the product, ByGigi will hold no responsibility for any damage that may arise thereafter.
CAN I PICK UP THE CAKE A DAY BEFORE?
Depending on which decoration we are using. Fresh flowers or fruits won’t last overnight. If this is the case we can guide you on which decoration will be the best to use.
DO YOU DELIVER OUT OF SYDNEY?
Yes, we can deliver anywhere. Delivery outside of Sydney CBD will be charged per hour (including return) plus the time of assembling the cake at the final destination.
DO YOU PROVIDE THE FLOWERS FOR THE CAKE OR CAN I USE MY FLORIST?
Depending on the cake design chosen the flowers can be the main decoration and mostly express the way Gigi likes to finish her creations.
For a number of reasons, including safety, by Gigi DOES NOT accept flowers from the event’s florist.
We have our own supplier which works with us along the whole process.
By Gigi will request details regarding your florist to be able to contact them and align all details including colors.
HOW MANY FLAVOURS CAN I CHOOSE FOR MY WEDDING CAKE?
As many flavours as you have tiers.
CAN I CREATE MY OWN CAKE FLAVOUR?
We have a selection of cakes on our menu. We are more than happy to mix these flavours to complement your favourite taste. However if you would like something else we can always try to accommodate our clients.
DO YOU MAKE GLUTEN FREE OR ANY ALLERGY FREE CAKE?
Yes. We have a few options for gluten free dietary on our menu and we can also customise any further allergy requirements. Due to the ingredients an extra cost might apply to the final quote.
DO YOU ORGANISE THE CAKE TOPPER?
Cake topper is an extra item that you can buy and send to our studio so we can apply on the cake. Saying that we can help you choose the design and size if need it.
CAN I HAVE A “FAKE” TIER TO PAY LESS AND HAVE A BIGGER CAKE?
Yes you can. When we apply a fake tier it does not necessarily mean that the cake would be much cheaper because we still need to charge for the decoration work which is usually where the cost is. What is important is to analyze the impact that you want to create with your wedding cake proportionally to the size of your event/venue.